Australian Bankers’ Association

www.bankers.asn.au

Level 3

56 Pitt Street

Sydney  NSW  2000

Telephone:            61  2  8298 0417

Fax:                         61  2  8298 0402

Email:                      reception@bankers.asn.au

Bankers and financial services ombudsman

www.abio.org.au

enquiries@bfso.org.au

Tel:  1300 78 08 08      Monday to Friday
    between 9.00 am and 5.00 pm AEST

Fax :    (03) 9613 7345

GPO Box 3    
MELBOURNE VIC 3001    

BFSO is supposedly a free and independent dispute resolution service. They consider complaints about banks and their affiliates operating in Australia.  It is important to note that this organisation is funded by the banks and the ombudsman is appointed by the banks.  Independence could be questioned by some???

The Australian Prudential Regulation Authority (APRA)

APRA  is the prudential regulator of the Australian financial services industry. It oversees banks, credit unions, building societies, general insurance and reinsurance companies, life insurance, friendly societies, and most members of the superannuation industry. APRA is funded largely by the industries that it supervises.

http://www.apra.gov.au/

Government Regulatory Bodies / Departments

Australian Government Information and Services - http://www.australia.gov.au/

Government Online Directory - http://www.directory.gov.au/

Australian Bureau of Statistics — www.abs.gov.au

Australian Competition and Consumer Commission — www.accc.gov.au

Australian Office of Financial Management — www.aofm.gov.au

Australian Prudential Regulation Authority — www.apra.gov.au

Australian Securities and Investments Commission — www.asic.gov.au

Australian Taxation Office — www.ato.gov.au

Consumer-Related

Consumer — http://www.consumer.gov.au

Consumer and Financial Literacy Taskforce — http://cfltaskforce.treasury.gov.au

Consumer Credit Code — http://www.creditcode.gov.au

Consumersonline — http://www.consumersonline.gov.au (Note: this website is now managed by the ACCC)

Financial Literacy Foundation — http://www.understandingmoney.gov.au

National Consumer Congress — http://www.treasury.gov.au/ncc

Scamwatch — http://www.scamwatch.gov.au (Note: this website is now managed by the ACCC)

Superchoice — http://www.superchoice.gov.au

Reserve Bank of Australia — http://www.rba.gov.au/

Portfolio Agencies

Australian Bureau of Statistics — www.abs.gov.au

Australian Competition and Consumer Commission — www.accc.gov.au

Australian Office of Financial Management — www.aofm.gov.au

Australian Prudential Regulation Authority — www.apra.gov.au

Australian Securities and Investments Commission — www.asic.gov.au

Australian Taxation Office — www.ato.gov.au

Corporations and Markets Advisory Committee — www.camac.gov.au

Inspector-General of Taxation — http://www.igt.gov.au

National Competition Council — www.ncc.gov.au

Productivity Commission — www.pc.gov.au

BANKS  and  OTHER  FINANCIERS

Institution	Phone Number
A M O	1300 13 11 77
www.abnamro.com.au	1800 99 99 59
www.adelaidebank.com.au	1300 652 220
Advantage Finance	1300 887 432
AIMS Home Loans	1300 132 467
American Express	1300 132 639
AMP	13 30 30
Angas Securities	1800 827 143
ANZ Bank	13 13 14
Arab Bank	1800 646 484
Asgard	02 9553 5022
AuSec	1800 215 000
Aussie	131 333
Austcorp Capital Ltd	1800 087 407
Austral Credit Union Ltd	1300 365 775
Australian Central Credit Union	13 13 21
Australian First Mortgage	1300 72 79 72
Australian Seniors Finance Limited
Award Mortgage Solutions	02 9268 0122
B&E Ltd	1300 306 716
Bananacoast Community Credit Union	1300 228 228
Bank of Cyprus	1300 660 650
Bank of Queensland	1300 55 72 72
Bank of South Australia	131 376
Banksia Securities Limited	1800 333 114
Bankstown City Credit Union	02 9707 6000
BankWest	131 718
Bendigo Bank	1300 366 666
Benefits Australia	1300 136 672
Big Sky Credit Union	1300 654 321
Blackberry Finance	0437914459
Bluestone Equity Release	133 882
Bluestone Mortgages	13 BLUE or 13 25 83
BMC Mortgage Corp	1800 623 370
Cairns Penny Savings and Loans	07 4031 4460
Capricornia Credit Union	07 4931 4900
CBFC	131 998
Citibank	13 24 84 (Press 4)
CLC Finance	1300 799 161
Collins Home Loans	1300 COLLINS (1300 265 546)
Colonial-Products of the CBA	132 407
Commonwealth Bank	132221
Community CPS Australia	1800 088 114 / 13 25 85
Community First Credit Union	1300 132 277
Comtax Credit Union	1300266829
Creative Mortgages	02 9328 5700 02 9938 4388
CUA	133 282
Defcredit	1800 033 139
Delany Financial	02 9969 6844
Delta Home Loans	1800 033 139
Diners Club	1300 360 060
Easy Street Financial Services	1300 13 14 65
EasyChoice Home Loans	1300 888 130
eChoice	13 13 00
Economy Home Loans	1300 136 492
ELC - Electronic Loan Company	1300 799 161
Elders Rural Bank	1300 660 115
Elderslie Finance Corporation	1800 009 100
EMortgage	02 9431 7000
Encompass Credit Union	13 13 61
Esanda Finance Corporation Ltd	13 23 73
Fincorp	1800 200 800
First Permanent	13 43 15
Five Star Home Loans	1300 735 772
g2 Finance Ltd	1800 204 204
Gateway Credit Union	1300 302 474
GE Money	13 10 24
GR Finance Limited	1800 007 072
Greater Building Society	1300 651 400
Healthe	1300 791 566
Heritage Building Society	131 422
HOME Building Society	13 63 13
Homeloans Ltd	13 38 39
HomePath	1300 130 852
HomeSide Lending	13 22 18
HSBC	1300 308 880
Iden Loan Services	1300 334 336
Illawarra Credit Union	13 22 49
Image Finance	1300 88 35 34
IMB	133 462
ING Bank	1800 639 082
ING Direct	1800 500 240
Intech Credit Union Limited	1300 363 007
Keystart Loans	1300 361 517
Laiki Bank	1300 888 700
LaTrobe Financial Services	1800 707 707
Liberty Financial	131180
LoanAustralia	1300 886 611
Macquarie Bank	13 62 27
Mariner Financial Limited	1800 009 963
Maroondah Credit Union	03 9879 2201
Maxis Loans	131 915
mecu	132 888
Members Equity Bank	13 15 63
Meridian Money	1300 137 426
Morgan Brooks DIRECT	1800 801 999
Mortgage House	133 144
MyLoan MyWay	1300 721 240
MyRate	1300 663 558
NAB	13 13 12
Nationwide Capital	1800 628 303
Nationwide Mortgage	1800 008 889
Newcastle Permanent Building Society	13 19 87
New-Loan	1300 130 816
Nova Star Home Loans	1300 668 271
NSW Teachers Credit Union	131 221
one direct	13 14 01
Over Fifty Group Ltd	1800 33 99 22
Pacific Mortgage Corporation	1800 466 356
Police and Nurses Credit Society	13 25 77
Police Credit	13 63 73
Power Credit Union	1300 65 44 77
Premier Capital	1300 883 520
Professional Lending Corporation	1300 139 104
Provident Capital Ltd	1800 650 422
Queensland Community Credit Union	(07) 3870 8764
Queensland Professional Credit Union	07 3114 5000
Queensland Teachers Credit Union	13 29 30
Queenslanders Credit Union	07 3218 7202
RaboPlus	1800 445 445
Railways Credit Union	1300 362 216
RAMS Home Loans	13 72 67
RateBusters	1800 180 120
Real Estate Home Loans	1800 004 412
RegionalOne Credit Union	03 5443 0000
RESI Mortgage Corporation	136 126
Royal Guardian Mortgage Corporation	133 455
RTA Staff Credit Union	1300 652 274
Sapphire Mortgage Services	1300 723 030
Save Direct Home Loans	1300 882 630
SAVE Finance	13 13 97
Savings & Loans Credit Union	13 11 82
Select Credit Union	1300 13 14 20
SERVICE ONE Members Banking	1300 361 761
South West Credit Union	03 55603900
St Andrews Finance	1300 791 858
St. George Bank	13 33 30
Starfund	1300 762 121
Suncorp	13 11 34
Sydney Credit Union	02 9287 1000
Sydney Home Loans	1300 793 888
Tasmania Finance	03 6214 0688
Terrain Home Loans	(07) 3896 4130
Test Company	123456
The Complete Loan Centre	1300 799 161
The Rock Building Society	1800 806 645
THLS.com.au	1300 307 872
Transcomm Credit Union	03 9629 4484
Trustar Mortgage	(02) 9282 9299
Unicom Credit Union	13 22 49
United Credit Union	13 16 12
Victoria Teachers Credit Union	1300 654 822
Victorian Securities	03 5304 4444
Virgin Money	13 13 06
Vision Equity Living	1300 728 286
Wagga Mutual Credit Union	02 6923 4000
Westpac Banking Corporation	13 19 00
Wizard Home Loans	131 970
Woolworths Ezy Banking	13 72 88
Yes Home Loans	131 YES & 131 937

Non-Government Bodies / Associations

CHOICE
The Australian Consumers' Association is a not-for-profit company limited by guarantee.
ACN 000 281 925 ABN 72 000 281 925
57 Carrington Road
Marrickville NSW 2204
Ph: 02 9577 3399
Fax: 02 9577 3377
E-mail: ausconsumer@choice.com.au

Website:  http://www.choice.com.au